Case Study

This major U.S. sports league runs advertising campaigns across hundreds of teams, partners, and channels every year. The annual schedule release alone — one of its biggest marketing moments — required manually building hundreds of tracking links per team, all under deadline pressure. League headquarters had to coordinate with individual teams and a wide network of partners to execute campaigns that ranged from marquee events to routine ticket promotions.

The league partnered with Claravine to bring consistency and structure to how campaigns are created and tracked. The goal wasn’t just operational cleanup — it was getting to data they could actually act on.

In 2023, the schedule release exposed how fragile the existing tracking setup was. The marketing team spent days manually building tracking links — copying and pasting campaign details across spreadsheets, handling last-minute requests, and hoping nothing broke before launch.

The four core problems:

• Attribution gaps: Less than 25% of ticket revenue could be tied to specific marketing efforts.
• Manual chaos: Campaign tracking relied on spreadsheets and ad hoc fixes with no standardization.
• Launch risk: Hundreds of links for a single release meant long hours and a high error rate.
• No metadata depth: Without structured tagging by channel, creative type, or audience, performance analysis was nearly impossible.

The league worked with Claravine to build a campaign tracking infrastructure focused on standardization, automation, and metadata depth. Four capabilities made the difference:

• Streamlined link building: Campaign links were pre-built with rich metadata before base URLs even arrived from partners. Dropdown menus handled updates, cutting errors and saving time.
• Centralized metadata management: Every campaign was tagged with team identifiers, channel types, creative attributes, and audience segments — and integrated directly with analytics tools for first-touch and last-touch attribution.
• Efficient execution: Hundreds of schedule-release links were distributed to marketing and PR teams within hours. Last-minute requests were handled without disruption. Metadata synced automatically to the data lake and into Adobe Experience Platform.

Advanced insights: Detailed metadata — channel, creative, audience, campaign — combined with behavioral data made it possible to see exactly what was working and where to invest.

Before Claravine, the league could attribute less than 25% of revenue from key initiatives to specific marketing efforts. With standardized data practices in place, that number nearly doubled in one year. The league could now see which channels, campaigns, and creatives drove ticket sales — and act on it.

Year-over-year analysis from the most recent schedule release showed email marketing significantly outperforming expectations, letting the team shift spend toward personalized outreach and pull back on lower-performing channels. One organic social post from a fan turned out to be the top driver of engagement and revenue for an entire season kick-off campaign — something they never would have caught without the attribution infrastructure.

Key results at a glance:

• +33% year-over-year increase in campaign-attributed visits
• Schedule release prep time cut from days to hours
• 50%+ adoption of data standards across teams and partners
• Dramatic improvement in data quality and marketing attribution

Building on this foundation, the league has extended Claravine across broader campaigns — season ticket promotions, fan interest forms, and retail initiatives. Custom templates now track affiliate and partner activity. Integrations with Adobe Analytics, Kochava, and S3 connect directly to the league’s data warehouse, automating workflows and keeping reporting clean. With more than half the league now on Claravine, data-driven decisions have become the norm, not the exception.