Responsible Disclosure Policy

Responsible Disclosure Policy

Last Update: [02/20/2021]

Data security is a top priority for Claravine, and Claravine believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Claravine’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at support@claravine.com. We will acknowledge your email within 24 hours.
  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the
    public or a third party. We aim to resolve critical issues within 3 days of disclosure.
  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or
    degrading the Claravine service. Please only interact with accounts you own or for which
    you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Claravine employees or contractors
  • Any attacks against Claravine’s physical property or data centers

Thank you for helping to keep Claravine and our users safe!

Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available at https://www.claravine.com/responsible-disclosure/.

Contact

Claravine is always open to feedback, questions, and suggestions. If you would like to talk to us,
please feel free to email us at support@claravine.com.

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their
violation. Claravine management will determine how serious an employee’s offense is and take
the appropriate action.

Responsibility

It is the Chief Product Officer’s responsibility to see this policy is enforced.

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